Welcome! We are thrilled to be working with you and your company. You’ll learn quickly that customers are at the center of everything we do, and we constantly strive to make your life easier and provide the best experience possible. We know that many of you were involved in purchasing Drata, but even more of you are interacting with the platform and our team for the first time. So, below, we’ll provide background on what we do, what to expect, who our team is, what resources we offer, and how you can provide us feedback. Let’s dive in!

Drata is a compliance automation platform. We automate your compliance journey from start to audit-ready and beyond. More importantly, we support companies at every stage of GRC maturity from startups just getting started to enterprise companies with established teams and practices. We bring more efficiency to the process.

Not only does Drata provide standard GRC functionality, additionally we have multiple avenues to automate evidence collection that fulfills the standards that are most important for your industry or current journey. We connect to your cloud providers, running tests on a daily basis to uncover any gaps in your configurations in accordance with best practices. We also recognize, no platform can automate 100% of any compliance framework, so we deploy streamlined processes for collecting and updating manual evidence as well. In short, we ease the process and create a centralized view of your compliance posture.

From day one at Drata, another part of our ethos has been to support you in your journey. You have an entire team behind the scenes to guide you along the way.

Customer Success Managers (CSMs) partner with you to ensure you realize value from the Drata platform. They support both strategic planning and day-to-day execution by helping you:

Your Account Manager serves as a strategic partner, focusing on the commercial aspects of your relationship with Drata. They help ensure continuity and growth by supporting:

Our Compliance Advisory team consists of experienced GRC practitioners, former consultants and auditors, and security professionals. They provide expert guidance on security, risk, and compliance best practices and are available through in-app support to assist with:

The Customer Education team delivers high-quality learning resources to help you get the most out of Drata. These resources include:

Help Center’s library of articles (accessible by selecting the “?” in Drata) is searchable and can help answer common questions you may have.

You can also learn how to best navigate the help center.

For technical questions or troubleshooting, our Technical Support team is available through in-app chat to help with:

Select “Live” in the upper right hand corner of the platform when you are logged into app.drata.com to speak to our Technical Support team or Compliance Advisors as you navigate through the platform. Learn more at Drata Support.

Some customers have access to our Implementation Management team. These dedicated Drata experts lead structured onboarding and setup to ensure a smooth start, including:

While we have a team of experts to support you, we also know that having resources that allow you to navigate through Drata on your own time, independently are key to your success as well.

Below, we outline a few of our most utilized resources.

Note: You must be logged into Drata to access our recorded webinar.

Access our recorded Drata 101 webinar to get a guided walkthrough of the platform. This session covers core features, common workflows, and best practices to help you quickly understand how Drata supports your compliance program. It’s ideal for new customers, onboarding team members, or anyone looking for a high-level refresher. View our upcoming Drata Webinars.

New to security and compliance?

Our blog content is designed to break down complex concepts into easy-to-understand guidance. Resources such as SOC 2 Compliance: A Beginner’s Guide and ISO 27001 Checklist: 8 Easy Steps to Get Started help you understand key requirements, common terminology, and what to expect throughout your compliance journey.

Drata integrates with a wide range of systems to automate evidence collection and enable continuous monitoring. Learn which integrations are available, how to connect your tools, and best practices for configuring them to reduce manual work and maintain audit readiness.

Continuous monitoring is a core part of Drata’s approach to proactive compliance. Learn why continuous monitoring is important for maintaining ongoing visibility into your security controls, reducing risk, and staying prepared for audits year-round: Moving to a Proactive State of Compliance

Customer feedback is the center of all we do at Drata. Whether you’ve had a positive experience or have suggestions on how we could do better, we want to hear from you.

Submit feedback through the Product Roadmap portal in the Drata platform. To access the portal: