Managing your security compliance often requires coordination across teams. Drata simplifies this process by integrating with tools your organization already uses. By connecting Zoho Desk to Drata, you can create and assign tickets for:

Controls (DCF and custom)
Tests
Risks (in Risk Management)

Tickets created in Drata will be visible and accessible in your Zoho Desk account.

Prerequisites

Users with Admin, Information Security Lead, or Workspace Manager roles in Drata can create and view Zoho Desk tickets.
Only users with Admin access can set up or edit the Zoho Desk connection.

Note: Write access is automatically enabled during the initial connection setup, and you can create tickets from both primary and secondary workspaces.

Connect Zoho Desk to Drata

Go to the Connections page in Drata.
Select Available connections > Ticketing.
Scroll to Zoho Desk, and select Connect.
In the connection drawer, select Make connection.
Review the data permissions, then select Next.
Choose your region.
Paste your Zoho Organization ID, then select Next.
Accept the app permissions and finalize the connection.

Once connected, write access is enabled by default.

Create Zoho Desk Tickets from Drata

With write access enabled, you can create Zoho Desk tickets directly within Drata's

Control Details
Test Details
Risk Details (within Risk Management)

If no tickets are associated yet, you'll be prompted to create one.

To create a ticket:

Select the relevant Control, Test, or Risk items.
Enter the ticket details (title and description are auto-filled).
Select Create ticket.

View Zoho Desk Tickets

Tickets linked to a specific Control, Test, or Risk appear in their respective drawers. The most recent ticket appears at the top.

A maximum of three "In Progress" tickets appear in the drawer.
To view all tickets, select View all tasks. A modal window will display two categories:

Ticket Categories

In Progress – Any ticket in an open state (based on your Zoho Desk configuration)
Completed – Tickets marked as completed in Zoho Desk (for example, Closed, Done, etc.)

Important:
Only tickets created through Drata will appear in Drata. Tickets created directly in Zoho Desk are not pulled into Drata for ticket management.

Manage Zoho Desk Tickets

To manage a ticket, select Manage ticket. You'll be redirected to Zoho Desk.
To download ticket details, click the Save icon. This downloads a .zip file containing a .pdf of the ticket.
To unlink a ticket, select the Trash icon. This only removes the link in Drata. It does not delete the ticket in Zoho Desk.
Note: Once unlinked, a ticket cannot be re-associated with the same item.