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Create Tickets for Aha!
Create Tickets for Aha!

Create an Aha ticket through Drata associated with risk, control, or test.

Faraz Yaghouti avatar
Written by Faraz Yaghouti
Updated over a week ago

HERE'S WHY

Managing your security compliance can require coordination and collaboration with other members of your organization. Drata makes this easier by integrating with the tools you already use on a daily basis, including Aha. By connecting Aha to Drata with write access enabled, you can create and assign tickets for Controls (DCF and Custom), Tests, and Risk Management in Drata and have them accessible in your Aha account.

Before Diving In…

  • Users with Admin, Information security leads, and Workpsace Manager access can create and view Aha tickets within Drata, however a user must have Admin access in order to set up or edit the Aha connection

  • 'Write Access' is already enabled when creating the initial Aha connection

  • “To-do” is the only supported ticket type in Drata for Aha.

  • Optional fields will not be shown in the ticketing wizard.

HERE'S HOW

Connecting Aha To Drata

  • In your Connections page, click on Available connections and select the Ticketing type. Scroll down to Aha and click on Connect

  • The slide-out panel will provide step-by-step instructions to set up the connection.

Creating Aha Tickets via Drata

If there are no tickets currently associated with a Control, Test, or Risk, you will be prompted to create one to get started.

  • Complete your ticket details. The title and description will be auto-populated.

  • Click on Create ticket once you are completing the ticket details you’d like to input.

Viewing and Managing Tickets in Drata

When Aha tickets have been created for a specific Control, Test, or Risk (in Risk Management), they will display within the drawer. The most recently added ticket will display at the top of the list.

Each ticket listing includes the following information:

  • Ticket Summary / Short Description – as entered by the user

  • Date the ticket was created

  • Date the ticket was updated

  • Ticket Status – as reported by Aha

  • Name of Assignee – tickets can be assigned to any selectable Aha User.

  • Name of person who created the ticket

  • To view, edit, and manage a ticket, click the Manage in Aha link and you'll be taken to Aha.

  • To download the ticket information, click on Download ticket. This will download a zip which will contain a pdf of the ticket details.

  • To unlink a ticket from the control, test, or risk, click Remove. Unlinking a ticket will not delete the ticket in your Aha account. Note: once a ticket is removed, it cannot be re-linked.

  • A maximum of three ‘In Progress’ tasks will display in the list in the drawer. To see all tickets associated with a particular Control, Test, or Risk (in Risk Management), click the ‘View all tickets’ link and a modal will open.

Here the tickets are divided into two standardized categories, 'In Progress' and 'Completed':

  • In Progress – Tickets in any open state as defined in your Aha instance.

  • Completed – Tickets in any completed state as defined in your Aha instance, i.e. Closed, Done, etc.

Only tickets created in Drata for that specific Control, Test, or Risk (in Risk Management) will display in Drata. Tickets created directly in Aha will not be pulled into the Drata application for ticket management.

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