HERE'S WHY

In order to support you more effectively, we’ve rolled out a feature allowing you to provide us with access to your tenant for troubleshooting purposes. By clicking the question mark in the upper right and scrolling to the bottom, you’ll be given the option to provide the Drata team visibility or edit access into your account. Simply identify the date and time you’d like to allow the specified access to your Drata tenant.

BEFORE DIVING IN

You must be an admin in your Drata account to provide the Drata team this access.

By clicking the question mark in the upper right and scrolling down, you’ll be given the option to provide the Drata team 'No Access', 'View Only' or "Allowed to make changes'. If you opt to provide 'View Only' or 'Allowed to make changes,' simply identify the date and time until which you’d like to allow the selected access to your Drata tenant until.

View only access: This access will allow trained Drata team members to view your tenant to support in troubleshooting any questions or issues you may have.

Allowed to make changes: This access will allow trained Drata team members to not only view, but also take action in your Drata tenant to support in troubleshooting any questions or issues you may have. Note, the team members with this access are limited, so it will take 24-48 hours to take the requested action. This access is NOT something to be toggled on in order for Drata team members to complete tasks within you tenant you are able to complete on your own, but instead to assist with troubleshooting. Learn more here.
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