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Remote access permission for Support
Remote access permission for Support
Ashley Hyman avatar
Written by Ashley Hyman
Updated over a week ago

HERE'S WHY

In order to support you more effectively, we’ve rolled out a feature allowing you to provide us with access to your tenant for troubleshooting purposes. By clicking the question mark in the upper right and turning on ‘Remote access', you’ll be given the option to provide the Drata team visibility into your account. Simply identify the date and time you’d like to allow read-only access to your Drata tenant.

BEFORE DIVING IN

You must be an admin in your Drata account to provide the Drata team this access.

By clicking the question mark in the upper right and turning on ‘Remote access’, you’ll be given the option to provide the Drata team visibility into your account. Simply identify the date and time until which you’d like to allow read only access to your Drata tenant.

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