HERE'S WHY

In order to support you more effectively, we’ve rolled out a feature allowing you to provide the Drata team with access to your tenant for troubleshooting purposes. By clicking the question mark in the upper right and scrolling to the bottom, you’ll be given the option to provide us visibility or edit access into your account. Simply identify the date and time you’d like to allow the specified access to your Drata tenant.

BEFORE DIVING IN

You must be an admin in your Drata account to provide the Drata team this access.

When or if you turn on remote access selecting 'Allowed to make changes' the Drata team will be able to take action and make changes within you Drata tenant. Only a small group of Drata team members that have been trained and enabled to use this permission are able to access your tenant in this way. Due to this, there will be a delay in this support of up to 48 hours (excluding weekend or holidays).

This access can only be utilized to support troubleshooting of issues in your tenant or attempts to replicate challenges you are experiencing. For example, if you are receiving an error when you load a document into the Evidence Library, the Drata team can use this access to attempt to replicate the same error.

Drata team members are not permitted to use this access to help you complete actions you are capable of taking on your own, for example loading in your policies or adding in your vendors. We do not currently offer professional services to support such actions.