The Dialpad integration enables security and compliance teams to automate User Access Reviews (UAR) by syncing user access data directly from Dialpad. This helps organizations review who has access to Dialpad and maintain accurate access records for compliance monitoring.
Key Capabilities
User Access Review Data Sync: Import Dialpad user access data into Drata
Access Governance: Monitor which users have access to your Dialpad organization
Compliance Monitoring: Maintain visibility into system access to support audit and compliance workflows
This integration supports User Access Review workflows, helping demonstrate compliance with access control policies.
Prerequisites & Data Access
Dialpad Access Requirements
You must have Company Admin privileges in your Dialpad account.
You must generate a Dialpad API key.
Drata Role Requirements
To create or modify connections, you must have one of the following Drata roles with write access: Admin, Workspace Manager, or DevOps Engineer
Access Reviewers can view the connection page but cannot create or modify connections
Permissions & Required Access
Permission / Access | Why It’s Needed |
API Key | Allows Drata to authenticate and retrieve user access data from Dialpad |
Step-by-Step Setup
Step 1: Generate a Dialpad API Key
Log in to your Dialpad account.
Select the Settings icon in the left-side navigation panel.
Ensure the dropdown menu in the navigation panel has My Company selected.
Under Authentication, select API Keys.
Select Add Key.
Enter a name for the API key.
Set an expiration date and save the key.
Copy the generated API key and store it securely.
Expected outcome:
You have generated a Dialpad API key required to authenticate the integration.
Step 2: Connect Dialpad in Drata
Log in to Drata → go to the Connections page.
Navigate to your Available Connections.
Search for and start the Dialpad connection process.
Enter the Dialpad API key when prompted.
Expected outcome:
Dialpad is successfully connected and user access data begins syncing to Drata.
Important Notes
Authentication method: The Dialpad integration uses an API key.
Token expiration: API keys may have an expiration date. Ensure the key is renewed before expiration to prevent connection interruptions.
Security best practice: Store API keys securely and rotate them according to your organization’s security policies.
Network restrictions: If your organization uses a Web Application Firewall (WAF), ensure required Drata IP addresses are allowlisted so the connection can be established.