Our team is dedicated to helping you unblock compliance hurdles and navigate the Drata platform. This guide outlines our operating hours, contact channels, and how to grant remote access for advanced troubleshooting.

24 hours a day, 5 days a week

We provide global support coverage from Monday through Friday, ensuring help is available whenever you need it during the business week.

Observed Holidays

Drata Support observes certain company holidays during the year. During these times, support availability may be limited or unavailable. The list of observed holidays and support coverage may be updated periodically and is subject to change.

You can view the status of your open conversations at any time through the Drata Ticket Portal by filtering on Conversations. To switch between Conversations and Tickets, simply click the dropdown menu and select the view you’d like to see.

Note: Every ticket begins as a conversation, but not every conversation becomes a ticket. Tickets are reserved for ongoing issues that require follow-up over multiple days and are created when a conversation is escalated to a human agent, at the agent’s discretion. Both conversations and tickets can be viewed at any time through your Ticket Portal.

For the quickest help, contact Support directly from within Drata. Select the Question mark icon in the Drata app.

Once you open the support widget, Dratanaut is your first point of contact and can instantly resolve over 80% of support inquiries.

If Dratanaut cannot resolve your issue, or if you prefer to speak with a human, simply ask to "talk to a human". Dratanaut will route your conversation to our Support Team’s inbox.

If you prefer email, contact us at [email protected].

What to expect:

Remote Access allows the Drata Support team to troubleshoot your account more effectively by viewing your instance as you see it, helping us investigate and resolve issues more efficiently.

Learn how to Grant Remote Access.

Our team is dedicated to helping you unblock compliance hurdles and navigate the Drata platform. This guide outlines our operating hours, contact channels, and how to grant remote access for advanced troubleshooting.

24 hours a day, 5 days a week

We provide global support coverage from Monday through Friday, ensuring help is available whenever you need it during the business week.

Observed Holidays

Drata Support observes certain company holidays during the year. During these times, support availability may be limited or unavailable. The list of observed holidays and support coverage may be updated periodically and is subject to change.

You can view the status of your open conversations at any time through the Drata Ticket Portal by filtering on Conversations. To switch between Conversations and Tickets, simply click the dropdown menu and select the view you’d like to see.

Note: Every ticket begins as a conversation, but not every conversation becomes a ticket. Tickets are reserved for ongoing issues that require follow-up over multiple days and are created when a conversation is escalated to a human agent, at the agent’s discretion. Both conversations and tickets can be viewed at any time through your Ticket Portal.

For the quickest assistance, start directly within the Drata platform using the Live button.

If you prefer email, contact us at [email protected].

What to expect:

In some cases, our Support Team may request temporary, secure remote access to your Drata instance to troubleshoot complex configuration or integration issues.

Note: You must be an Admin to grant remote access.

To enable access:

For a deep dive on security protocols regarding this feature, please refer to our full guide on Remote Access Permission for Support.