💡 Still using the classic Drata experience? Refer to Grant Remote Access to Drata Support for the original UI.
Remote access is:
Temporary (time-bound)
Explicitly scoped (view-only or limited edit access)
Used only for troubleshooting issues you report
Remote access automatically expires based on the date and time you select.
Prerequisites
Only Admins can manage remote access. This action is not available to other roles.
Grant remote access
In the Drata app, go to Settings.
Under Organization, select Account access.
Select the access level.
Choose the expiration date and time.
Select Submit.
Result: Remote access is enabled until the selected expiration time.
Access levels
Choose one of the following access levels when granting access:
View only
Allows authorized Drata team members to view your tenant to help investigate questions or issues.
Use this when:
You need help reviewing configurations
You want Support to observe behavior without making changes
Allowed to make changes
Allows a small, authorized group of specially trained Drata team members to view and perform limited actions strictly for troubleshooting.
This may include:
Reproducing reported errors
Validating configurations
Investigating integration or data issues
Important rules
Access is limited to troubleshooting only.
Drata Support cannot perform routine administrative tasks on your behalf.
Drata does not provide professional services through this access.
Response times may take 24–48 hours (excluding weekends and holidays) due to limited authorization.
After troubleshooting
Once your issue is resolved:
Confirm the access level is set back to No access, or
Verify the expiration date is set appropriately
Best practice: Revoke access as soon as troubleshooting is complete.
Security notes
Only authorized Drata team members can use remote access.
All activity is restricted to issue investigation.
Access cannot be used to complete standard tasks you can perform yourself.