💡 Still using the classic Drata experience? Refer to Get Support from Drata for the original UI.
Our team is dedicated to helping you unblock compliance hurdles and navigate the Drata platform. This guide outlines our operating hours, contact channels, and how to grant remote access for advanced troubleshooting.
Support Hours
24 hours a day, 5 days a week
We provide global support coverage from Monday through Friday, ensuring help is available whenever you need it during the business week.
Observed Holidays
Drata Support observes certain company holidays during the year. During these times, support availability may be limited or unavailable. The list of observed holidays and support coverage may be updated periodically and is subject to change.
How to reach Drata Support
Option 1: In-app support (fastest)
For the quickest help, contact Support directly from within Drata. Select Question mark icon in the Drata app.
Step 1: Starting with Dratanaut
Once you open Live, Dratanaut is your first point of contact and can instantly resolve over 80% of support inquiries.
Step 2: Connecting to a human
If Dratanaut cannot resolve your issue, or if you prefer to speak with an agent, simply ask to "talk to a human". Dratanaut will route you to our Support Team’s inbox.
Step 3: Submitting tickets
Once you are routed to the team, you can submit your ticket details and close the chat. You do not need to wait online; we will follow up via email and in-app notification.
Option 2: Email support
If you prefer email, contact us at [email protected].
What to expect:
Emails are automatically converted into support tickets.
You’ll receive a confirmation email with a ticket ID.
Responses are delivered by email and reflected in your ticket history.
Track Your Requests
You can view the status of open tickets and reference past conversations at any time through the Drata Ticket Portal or directly in Drata through the chat.
Learn how to Grant Remote Access.