Helpful Resources
Find guidance on migration, supported browsers, and file types for a smooth Drata experience.
22 articles
- Welcome to DrataOverview of what to expect and how to get started.
- Introducing the New Drata ExperienceDrata has launched a unified experience that streamlines compliance workflows, improves usability, and scales with your team’s needs.
- Getting Started with Drata: Key ResourcesEssential resources to launch your compliance program.
- How to Access the New Drata Experience
- Navigation Changes: Where Did Everything Go?
- My Drata Overview: Complete Your Personal Compliance Tasks (New Experience)
- Navigate the Drata Help CenterHow to find guides and support articles.
- Access Drata as an auditor (New Experience)
- Signing In to Drata (New Experience)
- Supported Internet BrowsersRecommended browsers for optimal performance.
- How to Allowlist Drata Email Domains and IP AddressesEnsure Drata emails and traffic are not blocked.
- Compliance Program Migration Best PracticesStructured steps for migrating to Drata.
- Using AI Features in DrataOverview of AI-powered capabilities.
- Working with an MSSP (Managed Security Service Provider)Guidance for customers working with an MSSP.
- The JSON Web Token (JWT) Security Standard
- SafeBase Acquisition
- Getting Started with the Drata AcademyLearn what Drata Academy is, who can use it, what you need before you begin, and how to access courses and live training.
How to Get Support at Drata
Learn how to submit help tickets, report bugs, and collaborate with the Drata support team to resolve issues quickly.
- Get support from DrataContact support and review assistance options.
- Observed Holidays
- Drata Support: Conversations vs. TicketsWhat happens when you contact Support in-app, when a request becomes a ticket, and where to track follow-up.
- Grant remote access to Drata SupportAllow temporary access for troubleshooting.
- Submitting a Feature Request