⚠️ Select your experience
The steps to get support from Drata depend on your interface version. Select a link to skip to the instructions for your version.
Customers who joined Drata on or after Feb 24, 2026 are automatically on the New Experience.
Instructions for the New Experience ⬇️
Our team is dedicated to helping you unblock compliance hurdles and navigate the Drata platform. This guide outlines our operating hours, contact channels, and how to grant remote access for advanced troubleshooting.
Support Hours
24 hours a day, 5 days a week
We provide global support coverage from Monday through Friday, ensuring help is available whenever you need it during the business week.
Observed Holidays
Drata Support observes certain company holidays during the year. During these times, support availability may be limited or unavailable. The list of observed holidays and support coverage may be updated periodically and is subject to change.
How to reach Drata Support
Option 1: In-app support (fastest)
For the quickest help, contact Support directly from within Drata. Select Question mark icon in the Drata app.
Step 1: Starting with Dratanaut
Once you open Live, Dratanaut is your first point of contact and can instantly resolve over 80% of support inquiries.
Step 2: Connecting to a human
If Dratanaut cannot resolve your issue, or if you prefer to speak with an agent, simply ask to "talk to a human". Dratanaut will route you to our Support Team’s inbox.
Step 3: Submitting tickets
Once you are routed to the team, you can submit your ticket details and close the chat. You do not need to wait online; we will follow up via email and in-app notification.
Option 2: Email support
If you prefer email, contact us at [email protected].
What to expect:
Emails are automatically converted into support tickets.
You’ll receive a confirmation email with a ticket ID.
Responses are delivered by email and reflected in your ticket history.
Track Your Requests
You can view the status of open tickets and reference past conversations at any time through the Drata Ticket Portal or directly in Drata through the chat.
Learn how to Grant Remote Access.
Instructions for the Classic Experience ⬇️
Our team is dedicated to helping you unblock compliance hurdles and navigate the Drata platform. This guide outlines our operating hours, contact channels, and how to grant remote access for advanced troubleshooting.
Support Hours
24 hours a day, 5 days a week
We provide global support coverage from Monday through Friday, ensuring help is available whenever you need it during the business week.
Observed Holidays
Drata Support observes certain company holidays during the year. During these times, support availability may be limited or unavailable. The list of observed holidays and support coverage may be updated periodically and is subject to change.
How to Reach Us
Option 1: In-App Support (Fastest Method)
For the quickest assistance, start directly within the Drata platform using the Live button.
Starting with Dratanaut: Once you open Live, Dratanaut is your first point of contact and can instantly resolve over 80% of support inquiries.
Connecting to a human: If Dratanaut cannot resolve your issue, or if you prefer to speak with an agent, simply ask to "talk to a human". Dratanaut will route you to our Support Team’s inbox.
Submitting tickets: Once you are routed to the team, you can submit your ticket details and close the chat. You do not need to wait online; we will follow up via email and in-app notification.
Option 2: Email Support
Prefer email? You can reach us directly at [email protected].
Emails are automatically converted into support tickets.
You will receive a confirmation with a ticket ID immediately.
Track Your Requests
You can view the status of open tickets and reference past conversations at any time through the Drata Ticket Portal or directly in Drata through the chat.
Grant Remote Access
In some cases, our Support Team may request temporary, secure remote access to your Drata instance to troubleshoot complex configuration or integration issues.
Note: You must be an Admin to grant remote access.
To enable access:
Click the Question Mark (?) icon in the top right corner of the dashboard.
Locate the section labeled “Grant Drata Support remote access.”
Select an expiration date (this must be a future date).
Confirm your selection.
For a deep dive on security protocols regarding this feature, please refer to our full guide on Remote Access Permission for Support.