If you're unable to log in to Drata and are not seeing an error related to your SSO provider or account status, the issue may be caused by your browser's cached data, an active session conflict, or a browser extension. Work through the steps below in order.
Step 1: Try an incognito or private browsing window
Open a new incognito or private window and go to auth.drata.com. This bypasses cached credentials and active sessions without deleting your browser data.
Chrome / Edge: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
Safari: File → New Private Window
If this works, the issue is likely due to an issue with your regular browser session. Continue to Step 2.
Step 2: Clear your browser cache and cookies
Stale cached data or cookies can cause login loops and authentication failures. Clear your cache and cookies for auth.drata.com, then try logging in again.
Open your browser settings
Navigate to Privacy & Security → Clear browsing data
Select Cookies and other site data and Cached images and files
Set the time range to All time
Click Clear data
Close and reopen your browser, then go to auth.drata.com
Step 3: Disable browser extensions
Ad blockers, password managers, and security extensions can interfere with the authentication flow. Temporarily disable all extensions and try logging in again.
Open your browser's extensions or add-ons menu
Disable all active extensions
Go to auth.drata.com and attempt to log in
If login succeeds, re-enable extensions one at a time to identify the conflicting one
Step 4: Try a different browser
If the steps above don't resolve the issue, try logging in using a different browser (for example, if you normally use Chrome, try Firefox or Edge). This helps confirm whether the issue is browser-specific.
Step 5: Use the direct login URL
Go directly to auth.drata.com rather than using a bookmark or a link from an email. Bookmarks can sometimes point to outdated URLs that redirect incorrectly.
Still unable to log in?
If you've completed all steps above and still cannot access your account, contact Drata Support. Please include the following to help us investigate:
The browser and version you are using
The exact error message or behavior you see
Whether the issue occurs in incognito mode
Whether you are using SSO to log in