ASSOCIATED DRATA CONTROL

This test is part of the Disclosure Process for Customers control that ensures your company provides a process for external users to report concerns around security, confidentiality, integrity, availability failures, and incidents.

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WHAT TO DO IF A TEST FAILS

If Drata finds that your company does not have a URL listed to customer-accessible support documentation, where support contact information is readily available, the test will fail.

To remediate a failed test, you will need to ensure that an appropriate URL has been provided within your Drata account that links to customer support documentation.

STEPS TO REMEDIATE

HELPFUL RESOURCES