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Test: Contact Information Available to Customers
Test: Contact Information Available to Customers

Drata inspects your company records to determine if a URL to customer-accessible support documentation has been provided.

Ashley Hyman avatar
Written by Ashley Hyman
Updated over a week ago

ASSOCIATED DRATA CONTROL

This test is part of the Disclosure Process for Customers control that ensures your company provides a process for external users to report concerns around security, confidentiality, integrity, availability failures, and incidents.


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WHAT TO DO IF A TEST FAILS

If Drata finds that your company does not have a URL listed to customer-accessible support documentation, where support contact information is readily available, the test will fail.

To remediate a failed test, you will need to ensure that an appropriate URL has been provided within your Drata account that links to customer support documentation.

STEPS TO REMEDIATE

  1. Log in to Drata as an admin

  2. Navigate to the "Company Info" page (account-settings/company-info)

  3. Add your contact URL to the 'support/help url' section

  4. Update settings

HELPFUL RESOURCES

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